PRIVACY POLICY – ROOFS OF LONDON

1. Who We Are

Business Name: Roofs of London
Business Address: 25 Barnfield Park, UK
Industry: Roofing Industry
Contact Email: [email protected]
Contact Phone: 07450208032

We provide roofing repair, installation, inspection, drone surveys, and related services to customers across London, Kent, Bromley, Bexley, Dartford, Gravesend, Sevenoaks, Croydon, and surrounding areas.

2. Information We Collect

We may collect and process the following types of information:

2.1 Personal Information

Full name

Phone number

Email address

Address and service location

Any details provided through forms, quotes, or consultations

2.2 Website & Technical Data

IP address

Browser type and device information

Pages viewed and time spent on our site

Cookies or tracking technology

2.3 Service-Related Data

Images and footage taken during drone roof surveys

Notes from inspections

Job history and project details

3. How We Use Your Information

We use your information to provide and improve our roofing services, including:

Responding to enquiries and providing free quotes

Scheduling roof surveys, inspections, and installations

Conducting drone surveys safely and legally

Managing customer accounts and project communication

Sending service updates, confirmations, and follow-ups

Improving website performance and user experience

Complying with UK legal, tax, and insurance obligations

We never sell or trade your information with third parties.

4. Lawful Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

Contract: To deliver roofing services and provide quotes

Consent: When you opt-in for communications or submit online forms

Legal Obligation: For tax, insurance, and business documentation

Legitimate Interest: For improving services, preventing fraud, or maintaining security

5. Cookies & Tracking Technologies

Our website may use cookies to:

Analyse site performance

Improve user experience

Track traffic and page engagement

Support remarketing or advertising campaigns

You can manage or disable cookies in your browser settings at any time.

6. How We Store and Protect Your Data

Your data is stored securely using:

Encrypted systems

Password-protected devices

Secure cloud storage

Restricted access within the business

Drone footage and images are stored securely and only kept for as long as necessary for inspection or project documentation.

7. How Long We Keep Your Information

We retain your data only as long as necessary for:

Delivering roofing services

Fulfilling legal and insurance obligations

Maintaining accurate business records

Typical retention periods range from 12 months to 7 years, depending on the data type.

8. Sharing Your Information

We only share your information with:

Subcontractors or partners involved in your roofing project

Insurance providers or surveyors (when required)

Legal or governmental authorities (when required by law)

We ensure all third parties follow strict data protection standards.

9. Your Data Protection Rights (UK GDPR)

You have the right to:

Access your personal data

Request correction of inaccurate information

Request deletion of your data (where legally possible)

Object to processing

Request data portability

Withdraw consent at any time

To exercise these rights, contact us at:
Email: [email protected]
Phone: 07450208032

10. Children’s Privacy

We do not knowingly collect or store data from individuals under 16 years old.

11. External Links

Our website may contain links to third-party sites (social pages, directories, etc.). We are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to comply with UK law or business changes. The updated version will always be posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Roofs of London
Address: 25 Barnfield Park, UK
Phone: 07450208032
Email: [email protected]